Refund policy
REFUND AND RETURN POLICY
Made-to-Order Products All products at The Barketing Club, LLC. are made-to-order specifically for you. We begin production immediately after your order is placed to ensure fast delivery.
Defective or Damaged Items We stand behind the quality of our products. If you receive a defective, damaged, or incorrect item, please contact us within 3 days of delivery at help@thebarketingclub.com. We'll need photos of the issue to process your claim. Approved claims will receive a free replacement or full refund.
Order Issues
- Wrong item shipped
- Damaged during shipping
- Manufacturing defects
- Significantly different from product description
Non-Returnable Items Due to the custom, made-to-order nature of our products, we cannot accept returns for:
- Change of mind
- Incorrect size or color selected by customer
- Items that have been worn, washed, or altered
- Be sure to double check the sizing charts for both Dog and Human apparel. if you are unsure of sizing, size up.
Processing Time Once we receive and approve your claim (typically within 2-3 business days), replacements will be produced and shipped within 3-7 business days. Refunds will be issued to your original payment method within 5-10 business days.
International Orders Customers are responsible for any customs fees, duties, or taxes. We cannot refund these charges. For lost or returned international shipments due to customs issues, please contact us to discuss options.
How to Request a Refund Email us at help@thebarketingclub.com with:
- Order number
- Photos of the defective/damaged item
- Description of the issue
Contact Us If you have questions about our refund policy, please reach out to help@thebarketingclub.com. We will respond within 24 hours (mainly sooner:-)
